Subject: English Language Test - ABAD HUSEIN
From: ABAD HUSEIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 10:20:04 -0500

| | Foreign Language Screening Test

Name | ABAD HUSEIN    /  (91) 7466862675    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mr. A,

Thank you for writing to us.

We understand that you wish to know the status of your order number xxxxxx.

We will be glad to assist you in this regards.

We are sorry to inform you that as per our currier partner your delivery address is miss match.

We are correcting your delivery address as per our records.

Please note your order will be delivered till tomorrow.

So, we request you to wait for the same.

We regret for the inconveniences caused to you.

Thanks & Regards,
Abad husein
Customer Support
X Pvt Ltd.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Thank you for writing to Homebox.

We understand your concern about scratches on TV Cabinet.

We regret for the inconveniences caused to you and will be glad to assist you in this regards.

We would like to inform that we have raised a replacement request and same will be processed within 2 working days.

Please our technical team will visit to address and replace this TV Cabinet from new one.

So, we request you to wait for the same.

Thanks & Regards,
Abad Husein
Customer Support
Homebox

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