Subject: English Language Test - Kaushal Kumar
From: Kaushal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 04:42:00 -0500

| | Foreign Language Screening Test

Name | Kaushal Kumar     /  (+91) 8787061968    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We will apologize to the customer for the inconvenience and explain to him that the order was shipped 14 days ago and the courier attempted to deliver it but was unable to due to an incorrect address. We will also ask the customer to provide us with the correct address to ensure that the package is delivered.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I understand that this might be an inconvenience but I believe that it is fair and reasonable to expect a product that is in good condition and free of any damage.

Please let me know how you would like to resolve this issue.

Thank you for your time and consideration.

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