Subject: English Language Test - Rohit Kumar Singh
From: Rohit Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 02:58:32 -0500

Foreign Language
Screening Test

Name

Rohit Kumar
Singh    /  (91) 9650188537    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

Greeting from E-courier Services.

This is regarding your order no.-1234567890.

I regret to inform you that our courier delivery executive tried to deliver your
package on 2/12/2022 at your given address. Our courier delivery executive found
that your given address was wrong.

Hence, I would request you to please share your correct address with us, so we
can try to deliver your package on the next working day.

Looking forward to your response.

Regards,

Rohit S

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Greetings from Homebox.

This is regarding your order no.-1234567890.

I apologize for the inconvenience and the disappointment caused to you with our
TV Cabinet.

We would like to offer you a replacement for the TV Cabinet you have received.
Hence, I would request you to please allow 2-3 business days to arrange the
replacement for TV Cabinet.

Please feel free to write to us again.

Regards,

Rohit S