Subject: English Language Test - Ravneet Singh
From: Ravneet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 02:07:59 -0500

Foreign Language
Screening Test

Name

Ravneet
Singh    /  (+91) 7258043698    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To [email-masked]

From [email-masked]

Sub:- Reply to non - delivery of the other

Respected Mam.

This email is in response to the email received by you on 21.08.22 this email is
regarding order number EFLKBAG - 2005 which was supposed to have reached you by
now.

Unfortunately the courier company could not carry on with the required process
as the address was worry.

I would be grateful to you if you could and us the correct address with two
telephone number as to the person who we can contact while making the
delivery.

Extremely sorry that you had to go through this experience with us.

Thank you

Customer Service Represented

Ravneet Singh

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Sir
or Madam,

I am writing to complaint about a TV purchased by me in the last week.

My name is Ravneet singh. I have been your regular customer. Unfortunately, this
time I regret to say that I am not satisfied with the quality of your
product.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My
family was excited to see the football match on it. Surprisingly, the audio was
not clear. Even after trying to play the audio on auto mode the sound was hardly
audible.

Looking forward to your positive response.

Yours sincerely,

Ravneet Singh