Subject: English Language Test - Anshu Singh
From: Anshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 02:04:20 -0500

| | Foreign Language Screening Test

Name | Anshu Singh     /  (91) 8853462116    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/mam,
We tried to reach at your location to give your ordered but we found, yours adress as per the parsal was wrong.
So please update your address, where you can received your ordered.

Sincerely

Anshu singh
Customer service
LiveSalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear( customer name)
We regret the product you received turned out to be scratched. Each of our products goes through several quality check procedures before the final delivery to the customer. However, I apologize that this product seems to have somehow managed to slip through.
I found out through investigation that the product was damaged during the course of shipment. You need not worry since we keep our customers covered. You must accept a product only when a fully functional product, matching all our quality standards is handed over to you safely.
In the current case, this product will be returned to our warehouse for further checking and repair. Our delivery executive will meet you in 3-4 days to collect the defective product.
In case you have any further queries regarding this order, please feel free to reply to this email or let us know on the phone or customer service chat.

Sincerely

Anshu singh
Customer service
Livesaleman

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