Subject: English Language Test - RISHABH AWASTHI
From: RISHABH AWASTHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 01:52:25 -0500

| | Foreign Language Screening Test

Name | RISHABH AWASTHI    /  (91) 7982379644    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,
Thanks for Contacting the Babyshop. We apologize for the inconvenience you are facing. As I can check here you ordered a bag on the 10th of October and you have not received it as it was supposed to be delivered on the 20th of October.  As I can check in the order history our courier partner tried to deliver the product to the address you provided here but it was not correct as it s mentioned here in XYZ. So request you to confirm and reply with the updated address so we can deliver your product at the earliest.
For any further queries, you can reach out to us at babyshop.com
Thanks, And Regards,
ABC
Operations Executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Thank You for contacting Homebox Team,
Sorry for the inconvenience you are facing. As I can see here your TV cabinet has already been installed this morning and now you are saying that there are many scratches on it. As you are asking for the product to be returned and replaced or you are asking for money back. For your query I am raising a request from my end, the team will visit your place and they will verify after that any action can be taken. Apart from that, I have to check the product description page and what are the policies according to that I can Proceed.
For any further queries, you can reach out to us at homeboxteam.com.

Thanks, And Regards,
ABC
Operations Executive

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