Subject: English Language Test - Farooq Bhat
From: Farooq Bhat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Dec 2022 00:58:45 -0500

| | Foreign Language Screening Test

Name | Farooq Bhat     /  (91) 6005339102    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]
Subject: wrong address mentioned on your order
Dear: abc
We have passed your order to our courier  company on the same date you order your product. Our courier company tries his best to reach your address but unfortunately your address was wrong. So we couldn't reach you because of your wrong address.
I hope you will correct your address and then you will get your order the on the time. Thanks
Regards baby shop .co

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear
I sincerely apologise for the inconvenience theses issues may have caused you. Our team will identify the the source of the issue and the problem will be fully resolved within the short span of time.
We are truly sorry for the inconvenience and hope to offer you better services in tbe future.
Thanks

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