Subject: English Language Test - Jaspreet Singh
From: Jaspreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 06:56:56 -0500

Foreign Language
Screening Test

Name

Jaspreet
Singh    /  (+91) 07087201984
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hi,

Customer name,

We are sorry for our delay in delivery for your order. Our delivery team had
tried to reach you But because of wrong address mentioned in online form Its
really hard to deliver you at your place.

Kindly fill this google form Xyz.forms... to provide us with updated address.
So, that We can reach to you as soon as we can.

Thanks & Regards

Xyz co.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi,

Customer name,

We are sorry for inconvenience as by our side we deliver bad product. Our team
will contact you shortly and one of our employee will come to you and exchange
your product as soon as possible.

Thanks & Regards

Xyz co.