Subject: English Language Test - sunny kunny
From: sunny kunny <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 05:49:25 -0500

Foreign Language
Screening Test

Name

sunny
kunny    /  (91) 9128623625    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

This email gives you some ideas regarding your delivery.

As i see you have ordered a hand bag from our online store 14 days back. The
oredr was shipped by us and handed over to courier company the same day when you
had placed the order. The courier partner tried to deliver the product to you
but the address you have mentioned is incorrect.

So i will suggest you to updade your address and after the courier partner will
try to deliver your product to you.Also i will suggest you to save your address
on our website so that in future you will not face any inconvenience. Thankyou
for contacting us if you have any concern then don't hesitate to raise your
concern. WE would be happy to help you.

Thanks and Regards,

Agent

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

This email is in response to your enquiry as you want refund or replacement.

As you have mentioned that you purchased a TV Cavinet from our website last
week, and the installation team has already installed it this morning in your
home.

And you noticed that the cabinet has too many scratches on it.

On the behalf of you, I have forwarded your request to concerned team.

Concerned team will try to solve your problem as soon as possible. Thankyou for
raising your concern and in future if you have any issue then don't
hesitate to contact us.We would be happy to help you.

Your sincerly,

Homebox Team