Subject: Trainer Candidate - Priyanka Tongaria
From: Priyanka Tongaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 04:30:07 -0500

| | Tech Support Test

Name | Priyanka Tongaria
E-mail | [email-masked]
Phone Number | (91) 8588806784
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karol Bagh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Igt solutions | Lead quality Analyst | 26th sep | 33000
Previous Employer 1 | Gtx | Quality Analyst | 15july | 23000
Previous Employer 2 | Autoportal | Senior executive | 25may | 18500

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in Quality?

Audit calls chat emails
Session for training batch
Internal and external calibration
Working on tni and tna
Coaching and feedback

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Unity

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Resolving customer concern on time is what good service is
And great is going extra miles where customer remembers the name of executive who helped

What according to you makes you a good candidate for this position? | As i am versatile and have good practical and theoretical knowledge about quality
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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