Subject: English Language Test - Prabhat Singh
From: Prabhat Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 02:44:14 -0500

| | Foreign Language Screening Test

Name | Prabhat Singh    /  (91) 8433125165    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

&quot;Thanks for connecting with us&quot;
We are extremely sorry for the inconvenience.
&quot;I am sorry to hear what you are going through. I can see how frustrating and difficult must be. &quot;
I am seeing here that your order is wrong as per the courier. So please check your address so that we coul deliver your order very quickly.
Thanks for writing us.
Have a good day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for writing us. I am very sorry for inconvenience. I can see you purchased a tv last week. Please give me one minute for better information.
As per as company politics I  will help you. I am very grateful if I could help you.
Thanks for connecting with us. Have a good day!

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