Subject: English Language Test - Prabhat Singh
From: Prabhat Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 02:43:59 -0500

Foreign Language
Screening Test

Name

Prabhat
Singh    /  (91) 8433125165    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

"Thanks for connecting with us"

We are extremely sorry for the inconvenience.

"I am sorry to hear what you are going through. I can see how frustrating
and difficult must be. "

I am seeing here that your order is wrong as per the courier. So please check
your address so that we coul deliver your order very quickly.

Thanks for writing us.

Have a good day!

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Thanks for writing us. I am very sorry for inconvenience. I
can see you purchased a tv last week. Please give me one minute for better
information.

As per as company politics I  will help you. I am very grateful if I could
help you.

Thanks for connecting with us. Have a good day!