Subject: English Language Test - Kumar Randhir Nandan
From: Kumar Randhir Nandan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 01:42:14 -0500

| | Foreign Language Screening Test

Name | Kumar Randhir Nandan     /  (+91) 79790311744    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer name,

Greetings from Babyshop!

Thank You for contacting Babyshop customer support. We are more than happy to assist you. We are really sorry for the inconvenience caused to you, we never want our customers to experience something like this. I would like to inform you we have shipped your order on the same day when the order was placed. We always try to make our customers experience great so we put so much efforts that it should reach to you as quick as possible. However as per our investigation with the courier partner we found that the pincode mentioned in the address was incorrect that was the reason the delivery was failed. I would request you to please reply us back with the correct address alongwith pincode and contact number so that we can dispatch your order as soon as possible.

Best Regards,
Babyshop Support Team thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Greetings from Homebox!

Thank You for contacting Homebox customer support. We are pleased to assist you. We are really sorry for the inconvenience caused to you. As you have that mentioned that the TV cabinet our team have installed in your house is not meeting the quality standards because of too many scratches on it. Please rest assured we always want to make our customers experience great that is why we have easy return policy.
We have taken your request forward and our team will help you with the replacement of the product within 2 business days.

Best Regards,
Homebox Support Team thank you

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