Subject: Trainer Candidate - Priya Singh
From: Priya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Dec 2022 01:28:14 -0500

| | Tech Support Test

Name | Priya Singh
E-mail | [email-masked]
Phone Number | (7668717471) 9304805166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Startek | Quality Analyst | 3 Feb 2022 | 23600
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 1 day

Please briefly describe your work experience specifically in Quality?

Monitoring calls to evaluate agent performance on skills, product knowledge and
call quality.
• Evaluating calls for the agent
Generating and analyzing performance and skill reports
• Conducting Dip Check on Documentation adherence
leaders and make sure that everyone is aware of any changes.
• Responsible for Planning, Forecasting, and implementing of VOC
(voice of customer) action
plan & achieving the desired results.
• Mapping the performance of every executive & lead them to a better
understanding of
the process, flow, and products.
• Reporting Clients weekly reports, Monthly/Quarterly Business Reviews
for the process, and
various drill-down analyses.
• Preparing Action plan to improve performance of Agents.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | The skills and qualifications I possess are a great match for the requirements for this position. In particular, my communication and leadership skills make me a great candidate for the job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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