Subject: English Language Test - Kavita Chauhan
From: Kavita Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 13:18:51 -0500

| | Foreign Language Screening Test

Name | Kavita Chauhan     /  (91) 9560910622    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Daer sir/ mam,

Greetings of the day!

This is in regards with the order no. 1234567 placed on 16/11/22 containing a bag from ABC through our online store. The above mentioned order was shipped the same day as ordered and was in transit for delivery on 18/11/22. But when the courier man from the courier company reached the address provided by you, he was told that the provided delivery address is incorrect.  Therefore you are hereby requested to please provide the correct address for delivery.
For any futher queries feel free to connect with us through our mail or our customer care services.

Regards,
Pqrs,
Xyz company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Greetings of the day,

First of all we  would like to apologise for the mistake done from our side. After receiving your mail, your complaint was reviewed by the installation team and it was informed that the scratches might have happened during the shipment and delivery process.  But we are pleased to inform you that through our new replacement policy, the items installed can be replaced and reinstalled within 48 hours of replacement request. Your are requested to please fill the replacement form, so that we can process your request. For any further queries please feel free to connect with us. Your patience is appreciated.

Regards,
ABC company

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