Subject: English Language Test - Arishey Srivastav
From: Arishey Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 12:29:59 -0500

| | Foreign Language Screening Test

Name | Arishey Srivastav    /  (91) 8368473791    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/mam
I am your representative , sorry for this inconvince as i saw you not received your order. I saw on my system that its some address issue your address is xxxxx. As our courier boy reached on this address but it seems incorrect so can you please give me your correct address so we can deliver your product as soon as possible. Thank you for corporating with us. Looking for your reply soon
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/mam
Sorry for the inconvinience as you got damaged product . Could you please share the image with us so that we can look into this matter and solve your query as early as possible.
Thanku for sharing the image as i saw there is some scratch on left side on cabinet we really apologize for this i can replace this cabinet with this . Thanku for your patience
Thanku

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