Subject: Trainer Candidate - Tejaswi Singh
From: Tejaswi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 10:44:00 -0500

Tech Support
Test

Name

Tejaswi
Singh

E-mail

[email-masked]

Phone Number

(+91) 9313116196

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Sangam Vihar New
delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

NA

NA

NA

NA

Previous Employer 1

Mega pipes pvt ltd

Quality
Engineer

4 August

30000

Previous Employer 2

Acro Labs pvt
ltd

Quality Engineer

3 September

24000

If Selected, how much time do you need
to join?

5 days

Please briefly
describe your work experience specifically in Quality?

Quality
audit

Supervision on reports

Procedure revision and providing training

Report as per Codes and standards

Application of tools like 5s, kizen, iso 9001

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

During the regular production one of defective product is
dispatched to the client, afterwards questions raise in company quality then to
maintain quality a corrective action is in process where all station incharge
have to sigh on a particular form so every station engineer and incharge have
right to recheck or reject the product

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good service means get the problem solved
eventually, whereas great service means get the problem and solved
immediately.

What according to you makes you a good candidate
for this position?

Knowledge of various quality tools like 5S,
kizen, poka- yoka. Complete the iso 9001 course. Having experience as quality
Engineer, experience in quality control and assurance.

On a scale of 1 - 5
please rate your fluency in spoken English

3