Subject: Trainer Candidate - Sankalp Kumar
From: Sankalp Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 05:53:11 -0500

| | Tech Support Test

Name | Sankalp Kumar
E-mail | [email-masked]
Phone Number | (91) 9877240269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sushant Lok Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pristyn care | Business development manager | Working | 33800
Previous Employer 1 | Policybazaar | Senior sales consultant | 29th april2022 | 26000
Previous Employer 2 | Fitline | Sales executive | 15april 2019 | 18000

If Selected, how much time do you need to join? | 10 days
Please briefly describe your work experience specifically in Quality? | I haven’t worked as a quality analyst
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is basically in which we provide services whatever customer wants to

Great customer service is basically in which we put some extra efforts for customer so that he / she can get satisfied with the services

What according to you makes you a good candidate for this position? | A person who listen the problem and take action accordingly
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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