Subject: Trainer Candidate - Samweta Gaur
From: Samweta Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 03:38:12 -0500

Tech Support
Test

Name

Samweta
Gaur

E-mail

[email-masked]

Phone Number

(91) 9610576614

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Jaipur

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Allen

Student Advisor

8 January

30000

Previous Employer 1

Teleperformance

Quality Analyst

30 April

NA

Previous Employer 2

Na

Na

Na

NA

If Selected, how much time do you need
to join?

9 January 2023

Please briefly
describe your work experience specifically in Quality?

As a QA,
My main focus was auditing, identifying and giving feedbacks to the executives.
Giving soft skills training as per the audits. Joining calibration calls for the
reviewers view on the cases. Giving feedbacks for the SOPs.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

As a QA, explaining my point without the biasedness was
challenging as most of the TLs as well as executives in operation think that
Quality team only thinks about the customer not about the Operations metrics.
Making them understand the fact that Quality Assurance team is giving feedbacks
for the customers as well as client's satisfaction as per the
SOPs.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service means to resolve the problem of the customer but great customer
service means to resolve the problem immediately with all the remedies available
at the real time.

What according to you makes you a
good candidate for this position?

According to me, a good
candidate is someone who understands the SOPs along with the executives'
understanding to resolve the case. Also the one who have excellent auditing and
problem solving skills along with the keen attention to the details while
auditing.

On a scale of 1 - 5 please rate your fluency in
spoken English

5