Subject: English Language Test - Sheikh Shoib
From: Sheikh Shoib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 03:29:55 -0500

Foreign Language
Screening Test

Name

Sheikh
Shoib    /  (91) 8492953046    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Respected sir/mam

This email is regarding order number abc-123 which was supposed to have reached
you by now. Unfortunately, the courier company could not carry on with the
required process as the address was wrong. I would be grateful to you if you
could send us the correct address with your telephone number so that we can
contact you while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 0123456789 and providing them your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Customer Service Representative

sheikh shoib

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Thanks for reaching out. Satisfying our customers is very important to us and
i’m sorry our product didn’t meet your expectations. I fully respect your
decision and can only apologize for any problems you experienced.

There's no need to panic as you can return or request a replacement for
your product within 7 days after installation by visiting your account>my
orders>select the order>replace or return.

If you have any other questions or concerns, just reply to this email, I’ll be
here to help you in any way I can.

Thankyou,

customer service representative

Sheikh Shoib