Subject: English Language Test - Janmejoy Mallick
From: Janmejoy Mallick <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 03:19:45 -0500

Foreign Language
Screening Test

Name

Janmejoy
Mallick    /  (91) 7008259912    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir/Madam

We are extremely sorry for the inconvenience. We have been
informed by the courier  company that the address that the product was sent
is not correct/invalid. We would request you to kindly help us with your proper
address along with your contact number to resolve the issue at the earliest.

Thank you.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi ,

I am extremely sorry for your inconvenience . Kindly keep
all the parts of the TV carefully along with the invoice . I will arrange a
technician visit for you once he checks and confirms, we will get it replaced
.

Thank You.