Subject: English Language Test - Shahnawaz Khan
From: Shahnawaz Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 02:53:21 -0500

Foreign Language
Screening Test

Name

Shahnawaz
Khan    /  (91) 9837924224    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 21.03.21.

This email is regarding order number EHIKBAG-2001 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 9856214569 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For Hello Company,

Customer Service Representative

Shahnawaz

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

We apologize that you face lots of issues after buying the product of our
company, please don't panic i raise a ticket for exchange your television
ticket# is 000000000. Our delivery partner will reach to your home within 3
hours for pickup t.v and drop a new t.v at your home.

Is anything else may i assist you.

Thanking you,

For Hello Company,

Customer Service Representative

Shahnawaz