Subject: English Language Test - Anand Kumar
From: Anand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Nov 2022 00:24:39 -0500

Foreign Language
Screening Test

Name

Anand
Kumar    /  (91) 9123258358    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir I've already checked the status of order

The courier tried to deliver the order but your address was incorrect according
to him

Please send your correct address I will update it and your product will be
deliver at expected date of delivery.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Sir sorry for inconvenience

please return or replace from our site where you purchased it both options are
available

Also refund option is available add your bank account we will refund your money
in your bank account.