Subject: English Language Test - Amandeep Singh
From: Amandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 14:06:57 -0500

| | Foreign Language Screening Test

Name | Amandeep Singh    /  (91) 7351211413    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir ,

Hope you are doing well !!

As we have gone through your query & we have found that courier person tried to deliver product to your address but as per courier the address is wrong & you are waiting for product that's totally fine but first we need your correct address so that we can check & we can deliver your productsl as soon as possible & i apologies for the delay

Thanks Regards
Amandeep Singh
Customer Care Support 24×7 Available

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir

Hope you are doing well !!

Ok as we have gone through your query so sir first I will discuss with my team regarding the product which was delivered to your address is it deficted or not apart from this i will tell them to go back to your home to check & if it's really defect so we will change

Thanks Regards
Amandeep Singh

| |