Subject: Trainer Candidate - Anand Chakrawarti
From: Anand Chakrawarti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 12:25:18 -0500

Tech Support
Test

Name

Anand
Chakrawarti

E-mail

[email-masked]

Phone Number

(+91) 8800973510

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida Sector 22

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

iEnergizer Pvt Ltd

Sr. Trainer

Currently working

29200

Previous Employer 1

Call to
connect Pvt Ltd

Sales Trainer

Dec 2019

20000

Previous Employer 2

Tech Mahindra

Process Trainer

Aug 2019

17500

If Selected, how much time do you need
to join?

30 days

Please briefly
describe your work experience specifically in Quality?

I have
worked in training department and in last 2 organisations i have worked on both
roles training and quality where in quality we used to audit calls and share
feedback when we are not aligned in NHT  batches. We do call listening
session along with operation and quality. We also participate in weekly call
calibration

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Mostly i have worked in training and it's my core job.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
service is just listen customer concern and solve the best of his satisfaction
but great customer service is to have proactive approach along with feel the
customer need and interest and resolve customer concern passionately and taking
ownership to provide wow experience.

What according to
you makes you a good candidate for this position?

I have
all kind of experiences like customer service, back office, collection, sales
and also trained to the education counselors so i can handle any concern in any
situation. I am able to handle all departments simultaneously Operation,
Quantity and Training

On a scale of 1 - 5 please rate your
fluency in spoken English

4