Subject: English Language Test - Narendra chawda
From: Narendra chawda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 10:31:30 -0500

| | Foreign Language Screening Test

Name | Narendra chawda    /  (+91) 8130124194    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii XYZ,

Thank you for reaching out to us!
I'm sorry to hear that you haven't received your order yet.I can see that an order of a hand Bag with order no.***$$$**** had been placed by you from our online store on 15th of November. The order was shipped by us, and handed over to courier company same day when the order was placed.
I have contacted the carrier and found that the order was returned as your correspondence address found to be incorrect.
I request you to help us with your correct address so that it can be updated and re-delivered to you in the nearest time.
Please reach out if i can help with anything else.
Have a good day ahead.
Thanks,
Narendra

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul,
Thanks for reaching out about your recent order of a TV cabinet.
I'm sorry to hear about your experience.
As we try our best to provide exceptional service, some factors like shipping and handling are out of our control and issues like this can happen.
Please send us a picture of the damaged item you received and we'll do our best to resolve this.
If you want it to be replaced i can order a replacement on your behalf to go out free of charge, you just need to pay the cost of shipping and handling there.
If you prefer the money-back i can raise a ticket for that and our team will contact and help you out with the best possible.
We look forward to receiving your reply.
Thanks,
Narendra

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