Subject: English Language Test - Sagar Saxena
From: Sagar Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 07:51:46 -0500

| | Foreign Language Screening Test

Name | Sagar Saxena    /  (91) 7000980367    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Ma'am,

We have received your query regarding the status of your order you placed with us, i am sorry to learn that you have still not received your order,we want to inform you that we have handed the order to the courier.

After that the courier tried to deliver the product on the address that was mentioned by you at the time of placing the order.

According to courier the address you mentioned is not correct,so i request you to please check the mentioned address again and if the address is correct please revert us back on the same email

Thanks
Sagar saxena

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

We have received your complaint regarding  the scratches you found on the TV cabinet that you purchased from us last week,i apologize for the inconvenience you have faced.

I will surely help with that i request you two send couple of photos on the below mentioned email address of the tv cabinet

[email-masked]

Thank you
Sagar saxena

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