Subject: English Language Test - Ishaan Aurora
From: Ishaan Aurora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 04:41:52 -0500

Foreign Language
Screening Test

Name

Ishaan
Aurora    /  (+91) 9212019084    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir,

Greetings !

I hope my email find you well.

Thank you for giving us the opportunity to serve you.

The handbag that you had ordered on our website was handed over to the courier
company for delivery on the day you had placed the order. However, the courier
company informed us that your address that they have is wrong and does not
exist. Therefore, I would request you to reconfirm your address so that we can
verify it and update the courier company. Please accept our apologies for the
inconvenience.

We look forward to hearing from you.

Thanking You,

Regards,

XYZ(Babyshop.com)

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

Greetings !

Thank you for your email.

Please accept our apologies for the inconvenience that you had to go through.

We would replace the TV cabinet and remove the one that is there with you. A
representative from our company would get a new TV cabinet to your place and
install it for you. We would request you to let us know a date and time that is
convenient to you for him to come.

Once again, we would like to apologise for the inconvenience and we thank you
for bringing the issue to our notice.

Regards,

XYZ(Homebox Team)