Subject: English Language Test - Pradeep Haldar
From: Pradeep Haldar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 04:24:11 -0500

| | Foreign Language Screening Test

Name | Pradeep Haldar    /  (91) 8700781349    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,

We cannot deliver your item, Because as per delivery address, it is wrong. So kindly place the order again with correct  address. So that we can deliver your item this time on correct address.

Regards
Babyshop.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul sir,

Unfortunately we can't return or replace the cabinet. Because as per policy, you should have informed the installation team at the time of installing the Tv cabinet. About the scratches.

Regards
Homebox team.

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