Subject: English Language Test - Rahul Arora
From: Rahul Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 03:51:00 -0500

Foreign Language
Screening Test

Name

Rahul
Arora    /  (91) 7529901330    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To - [email-masked]

From- [email-masked]

Sub- Reply to non delivery of the order

Respected maim

This email is in response to the email received by you on 21-11-22

This email regarding number EHI2233457 which was supposed to have reached you by
now. Unfortunately. The courier company could not carry on with the required
process as the address was wrong. I would be grateful to you if you could send
as the correct address with two mobile number As to the person who we can
Contact while making the delivery

Another way of complete order is By contacting the courier company whose number
is 8675567756 and provide him with

Your exact location or going to the courier company  yourself collecting it

Extremely sorry that you had to go through this experience with asas.

Thank you

From Trades company

Customer service representative

Rahul

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

To -
[email-masked]

From- [email-masked]

Sub- reply regarding complain for tv cabinet

Thank you for sharing your concern. I apologize for the unpleasant experience
you have shared with our company. Customer satisfaction is important to us, and
I regret we could not meet your requirements. I respect your decision to no
longer do business with this company but would like to make amends.to related
your products service and releted to TV cabinet sorry for inconvenience

I have issued a refund, which you shall receive shortly.

Please let me know if you have additional questions or concerns.

Sincerely,

Rahul