Subject: English Language Test - Kshitija Kawale
From: Kshitija Kawale <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 03:13:33 -0500

Foreign Language
Screening Test

Name

Kshitija
Kawale    /  (91) 8999036824    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Greetings from Team XYZ

Sorry for delay your order

we found your issue and we will try to solve that.

Our courier partner tried to call you but you are unable to connect.

If he could not able to contact you then your order has been cancelled and you
can placed it again.

Hope you get it.

Thank you

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul

Greetings from Team Homebox

As per your request

We found your problem and we will try to Solve your problem. But once the team
leave the place we can not able to return the product. This is not our policy
but still we try to solve your problem.

Hope the information is helpful for you.

Thank you