Subject: Trainer Candidate - Qumber Abbas
From: Qumber Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 03:02:26 -0500

Tech Support
Test

Name

Qumber
Abbas

E-mail

[email-masked]

Phone Number

(+91) 9958530470

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Shalimar Garden, Sahibabad,
Ghaziabad

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Teleperformance

Quality
Assurance Supervisor

2022

15LPA

Previous Employer 1

TechMahindra

Sr. Quality
Analyst

2018

3LPA

Previous Employer 2

HCL
technologies

Performance Improvement Coach

2016

2.7LPA

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

7+ years
of Quality experience into customer service industry and currently working as
Quality Supervisor to handle 25QA team from 7 different native language speaking
countries and 9 native languages support.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Account manager requested to help the Ops team to reduce thier
AHT and we have implemented six sigma project to reduce the AHT. And similar
project implemented in HCL technologies as well to reduce the cost and remove
the wasted from process.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is to support our customers and great
customer service to inhance their experience with us and achieve the customer
satisfaction level.

What according to you makes you a
good candidate for this position?

I will bring my 7+ years of
relevant experience into customer service industry as training and quality
supervisor to handle 25QA team and implement DMAIC and LSS
projects.

On a scale of 1 - 5 please rate your fluency in
spoken English

5