Subject: English Language Test - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 00:31:47 -0500

| | Foreign Language Screening Test

Name | Akash Kumar     /  (110093) +918700828071    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Date-29th nov 2022

From-ABC5G online [email-masked]
[email-masked]

Subject-customer us contacting us to check the status of his order because adrress was wrong

Dear customer

You have ordered one handbags from our online store 14 days back.The order was shipped by us, and handed over to courier company same day when the order was placed.
Suddenly courier boy has reached the customer adress to deliver the order to the customer, but the your adress was wrong.
Please try to give right adress to our company for delivering your order.

Thankyou for the placing order to our company.

ABC5G online services company
1800xxxxxx
1800xxxxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From- [email-masked]
To- [email-masked]

Date- 29th nov 2022

Subject- purchase unit returned and replaced with a new unit or give me my money back.

I purchase a tv cabinet from you last week, and your team installed it this morning in my house. After your team left I notice that the cabinet has too many scratches on it.
Suddenly I saw your company terms and conditions, in that condition include many terms, like replacement, return or by back of money.
I have to fulfill these conditions. You have to solve my problem and give tension free mind.

Abdul
1800xxxx

| |