Subject: English Language Test - Ravikant Singh
From: Ravikant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 00:24:18 -0500

Foreign Language
Screening Test

Name

Ravikant
Singh    /  (91) 7698178896    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

A customer has ordered a hand bag from our online store 14 days
back . The orders was shipped by us, and handed over the The courier tried to
deliver the order to the customer, but the customer's address as per the
courier was wrong.

The customer is contacting us to check the status of his order. Then we will
check the courier has reached to the customer on his place and how was the
product. Customer will check the product if anything they got the problem than
we can change within the changing tag. So he will check and update on email
I'd than then he will give us good feedback

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi Homebox Team,

I purchased a TV Cabinet from you last week, and your team installed it this
morning in my house. After your team left I notice that the cabinet has too many
scratches on it.

I want the unit to be returned and replaced with a new unit or give me my money
back.

See first thing is that the customer is not happy because his product is damged
so that he want to change or replace the product so that he will not face the
problem

So we will say him sorry from our side you will not face like the same problem
again we will do the enquiry and had rased the complain you will get the
exchange of products don't worry. But money we can not return to you.