Subject: Trainer Candidate - Mansi Sharma Sharma
From: Mansi Sharma Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 00:15:31 -0500

Tech Support
Test

Name

Mansi
Sharma Sharma

E-mail

[email-masked]

Phone Number

(91) 9310020570

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

A.J. business solutions

Trainer

Oct,2022

34000

Previous Employer 1

Na

Na

Na

Na

Previous Employer 2

Na

Na

Na

Na

If Selected, how much time do you need
to join?

Immediate joiner

Please briefly
describe your work experience specifically in Quality?

I was
working in a company named as A.J. business solutions. I have joined the company
as process associate and then got promoted as trainer and worked for 2 years as
a trainer.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The toughest part of the job is definitely dealing with
certain clients. When they give our company representatives a hard time, doing
our job becomes tough. On the other hand, when you get a great client, and
develop a strong relationship with them, it is probably the most rewarding parts
of the work.

We are expected to produce top-notch results with a small fund. However, the
team is incredibly talented – and we are able to do much of the work in-house.
With a little creativity, we have always found a way to meet our
goals.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The world
of customer service has changed considerably in the last decade.

It used to be that companies could rely on offering a good product at a reliable
price – get that balance right, and the business should be on track to
succeed.

However, in a digital world where communication is critical, customers expect
more from their transactions with companies

What according to
you makes you a good candidate for this position?

I am very
passionate about my work and ensure time delivery of the tasks, while
maintaining high quality standards. People consider me as a good leader and I
have great relationships with everyone in the business, be it my subordinates,
mentors, vendors or senior management.

On a scale of 1 - 5
please rate your fluency in spoken English

5