Subject: English Language Test - Ankit Maurya
From: Ankit Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 00:08:46 -0500

Foreign Language
Screening Test

Name

Ankit
Maurya     /  (+91) 7238007238
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

I am trying to ship your item to your address but your address
is incorrect.  Please check your address and provide us with the new
address. Thank you

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

I apologize for our mistake.  Don't worry, we find
out where the mistake has happened and your problem will be resolved very
quickly. Thank you