Subject: English Language Test - Mohit Yadav
From: Mohit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Nov 2022 00:02:46 -0500

| | Foreign Language Screening Test

Name | Mohit Yadav    /  (+91) 7042828572    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Mam, We tried to reach at your location to delivered your handbag but unfortunately our delivery boy did not find your location and tried to contact you. Kindly check your delivery location again to deliver your order and call on this number 000 to pick your order again. As I can see your order status is dispatched from our side please wait for 24-48 hours. We will try to deliver your order on time.
I hope I give you a resolution for your query. Thank you for calling.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir/Mam sorry for the inconvenience. I will definitely help you and try to give you best resolution. I understand your concern and we have a 14 days return policy so your product will be return and replace with new unit. Our delivery boy will come within 24 hours to collect this damaged cabinet. I escalate your request to my higher authorities and they will contact you as soon as possible. So kindly pick the call. Anything else I may assist you sir/mam.
I hope I give you a resolution for your query. Thank you for calling.

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