Subject: Trainer Candidate - Anil Kumar Singh Anil
From: Anil Kumar Singh Anil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 23:59:47 -0500

| | Tech Support Test

Name | Anil Kumar Singh Anil
E-mail | [email-masked]
Phone Number | (+91) 9891902776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 3

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unacademy | Quality analyst | 10 Nov | 39k
Previous Employer 1 | SNVA venture | Senior Quality analyst | January 2021 | 26k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in Quality? | 5+ years
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Team player, smart work, excel, Google studio

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A great customer service is
1. When a customer is heard
2. Solution is provided on time
3. The waiting time is less
4. Customer might be angry about something so never get into an argument

What according to you makes you a good candidate for this position? | My experience and my skill sets will help groom the process. This will also help in greater revenue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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