Subject: English Language Test - Shrey Gupta
From: Shrey Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 08:37:30 -0500

| | Foreign Language Screening Test

Name | Shrey Gupta     /  (91) 8755086623    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir/ma'ma
This email regarding order number 4538165554 which was supposed to reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be greatful to you if you could send us a correct address.
Another way of completing the is by contacting the courier company whose number is ********** and provide him with your exact location.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
We regret that your TV has damaged while installing. We have now referred the matter to installing department. We hope to make necessary improvement in the same in another few days.
We regret once again for the inconvenience caused and assure you that this will not be repeated in future.

| |