Subject: English Language Test - YOGESH AHIRWAR
From: YOGESH AHIRWAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 08:24:14 -0500

| | Foreign Language Screening Test

Name | YOGESH AHIRWAR    /  (+91) 7703944416    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We're glad that you ordered the handbag from our online store. This is to inform you that the handbag that you bought from our online store was shipped by us, and it got processed for delivery on the same day.

We have an update on your order's unsuccessful delivery. The courier made a delivery attempt at your address, but the name of the customer and the address did not match. According to the courier, the address on the order was wrong.

Don't worry about it, our team will contact you soon regarding this. Please cooperate with them for the best resolution of this issue.

Best Regards,

Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We're glad that you bought a TV cabinet from us. According to our data, your order was delivered and installed successfully at your place.
We've got your concern about the product. According to your issue, the TV cabinet has some scratches from the installation.

It's unfortunate that you've had to deal with this inconvenience.We try our best to satisfy our customers by providing the best possible facilities.

Our team will contact you soon regarding this issue. They’ll ask for some necessary information regarding the product you ordered. Please share your issue with them for the best solution. According to the terms and conditions of our policies, they will provide the best possible solution for it.

Best Regards,

Homebox Team

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