Subject: English Language Test - Sahil Sharma
From: Sahil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 06:43:43 -0500

Foreign Language
Screening Test

Name

Sahil
Sharma    /  (+91) 7986603610
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi Sir/Ma’am,

Thank you for reaching us.

We would like to update to you that your package was timely shipped from our
side however we got the response from our courier partner that the provided
address is incorrect.

It would be great if you can help us to know the correct and updated address so
that pur courier partner can deliver your package.

Correct Address:

Thanks for your patience with us and contacting babyshop.com customer care
service.

keep shopping happily…

Regards

CCE

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Sir/Ma’am,

Thank you fir reaching us.

We sincerely apologies for this experience.Since you are a valuable client to us
and we always go extra mile for our customer service satisfaction.

As taking an action on our concern, we are arranging the visit of our site
member to check and evaluate the product.

Based on the evaluation result we will update you the next process. If product
can be replaced there will be money back.

kindly confirm the timelines for the site member to visit at your provided
address.

Regards

CCE