Subject: English Language Test - BRIJESH Chauhan
From: BRIJESH Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 05:11:49 -0500

| | Foreign Language Screening Test

Name | BRIJESH Chauhan    /  (201301) 9873664838    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | As per the customer care executive firstly we asked to raised a ticket or call to the  help center after that we ask to wait according to tat time then we updated the right address so that curior person will deliver the order ifin case its not possible we will return the amount as same account or else the order will be cancel if it is cod.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | In this situation we  need to check the product first. If it is physically damaged then we tell customers the details according to the sop. Other wise if it not physically damaged then we check the condition and then proceed with refund or replacement

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