Subject: English Language Test - mohd farmankhan
From: mohd farmankhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 05:10:53 -0500

| | Foreign Language Screening Test

Name | mohd farmankhan    /  (+91) 9720720807    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To : [email-masked]
From: babyshop.com
Sub : reply to non delevery order

Respected sir,
This mail is regarding order number xyz123 which was supposed to reached by you. Unfortunately the address which is mentioned is not correct. I would be grateful to you if you send us to correct address with 2 mobile number because as to the person can contact you while making the delivery.
Extremely sorry for that you had to go through this experience.

Thanking you
Babyshop.com
Farman khan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To : [email-masked]
From: walnuts.com
Sub : scratch on cabinet

Respected sir,
This mail regarding your order number xyz12345 . Firstly as you our valuable customer in our company. I extremely sorry for the scrach product which you received. I put your order on heigh priority. Our team will come at your location within 24 to 48 hrs . Our team will check the product details. i would like to say kindly co operative with them we will do all the possible help as under policy of company. Kindly wait I will be grateful to you.

Thanking you
Walnuts.com

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