Subject: Trainer Candidate - Ashish Kukreti
From: Ashish Kukreti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 03:37:00 -0500

Tech Support
Test

Name

Ashish
Kukreti

E-mail

[email-masked]

Phone Number

(110093) 9818005861

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dehli

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Techmahindra

Qa

30 aug

33000

Previous Employer 1

Concentrix

Qa

July

25000

Previous Employer 2

Hq

Qa

Sep
2016

18000

If Selected, how much time do you need
to join?

One week

Please briefly
describe your work experience specifically in Quality?

Check-in
report and managing team and client calls also

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I will do more audit for that person to improve his quality
and more focus on that person to challenge his work and monitor his work alsi

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Resolving
customer query is primary solution

What according to
you makes you a good candidate for this position?

I have
ability to handle the team

On a scale of 1 - 5 please rate your
fluency in spoken English

5