Subject: English Language Test - Najma Quddusi
From: Najma Quddusi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 03:34:40 -0500

Foreign Language
Screening Test

Name

Najma
Quddusi    /  (91) 8957011890    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

We sincerely apologise for the inconveniences and delay caused
but ss per the latest updates from logistics, your address is incorrect and your
order has been RTO, it's returning back to seller. I would like to request
you to kindly provide the correct and complete address so that we can deliver
your order soon.

Regards

Babyshop.com Team

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

I sincerely apologise for the inconveniences caused to you. As
I can check the product is still under return policy and seller is offered 7
days replacement policy for this product. I have created a replacement request.
The damaged product would be picked up and replacement would be delivered to you
by 5 December, 2022. Your patience and kind understanding would be greatly
appreciated.

Regards

Babyshop.com Team