Subject: English Language Test - Isha Gaur
From: Isha Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 02:33:48 -0500

| | Foreign Language Screening Test

Name | Isha Gaur     /  (110096) 8130509639    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ma’am/sir we tried to reach your location to deliver the handbag you ordered. Our company courier tried to contact you as the delivery address is wrong but you didn’t responded.
Please contact our delivery person XYZ on 1234567890 to get your order as soon as possible.
Thanks,
Regards
Team ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir we are very sorry for the inconvenience. Our team will replace it within few days. Please share your bill number in the reply of this mail.
Thanks,
Regards
Home box Team

| |