Subject: Trainer Candidate - Neha Negi Neha
From: Neha Negi Neha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 00:44:20 -0500

Tech Support
Test

Name

Neha Negi
Neha

E-mail

[email-masked]

Phone Number

(91) 9999044685

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gandhi Nagar, East
Delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current Employer

Na

Na

Na

Na

Previous Employer 1

Exl service

QA

July

25000

Previous Employer 2

Avantive
solutions

QA

Oct 2022

30000

If Selected, how much
time do you need to join?

Asap

Please briefly
describe your work experience specifically in Quality?

Audited
Voice (Inbound and outbound calls), Participated in Call Calibration with
clients. feedback and Coaching sessions wid agent's.

Conducted Quality sessions with new joining

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The Major challenge was when I was asked to derive a Pilot
process with clients training. I used to support on floor in Trainer's
absence and Love coached all the trainees on the basis of live
barging.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
Customer service- when we resolve customer concern's on the basis of their
queries and It results as a First call resolution.

Great Customer service - when there's a Challenging request by customer and
already irated , however, handling that situation with great skills and
following up well to give the best results is a Great Service skill

What
according to you makes you a good candidate for this position?

Me as a QA is a responsible person with learning and
implementing attitude along with that I personally feel that I could work in
dynamic situations as well

On a scale of 1 - 5 please rate your
fluency in spoken English

5