Subject: English Language Test - Mohammad Amjad
From: Mohammad Amjad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 00:28:48 -0500

| | Foreign Language Screening Test

Name | Mohammad Amjad    /  (91) 9648271690    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
This is Mohammad Amjad.
I am sorry for your inconvenience.
Please give me your order number so that I can check your parcel status.
As I am checking your product's status, your given address is incorrect,please provide me right address so that you can recieve your product easily.

For further information,feel free to contact us with hesitation.

Regards,
customer support team.

أهلاً،
هذا محمد أمجد.
أنا آسف لإزعاجك.
من فضلك أعطني رقم طلبك حتى أتمكن من التحقق من حالة الطرد الخاص بك.
أنا أتحقق من حالة منتجك ، وعنوانك المقدم غير صحيح ، يرجى تزويدني بالعنوان الصحيح حتى تتمكن من استلام منتجك بسهولة.

لمزيد من المعلومات ، لا تتردد في الاتصال بنا بتردد.

تحيات
فريق دعم العملاء

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,
This is Mohammad Amjad.
I m regretful and extremely sorry for your inconvenience but as per our policy the products can't be replaced or refunded after seven days of purchase.
You should have contacted within seven days.

For further information, feel free to contact us,

Regards
Customer support team.

أهلاً بكم
هذا محمد أمجد.
أنا آسف وآسف للغاية لإزعاجك ولكن وفقًا لسياستنا ، لا يمكن استبدال المنتجات أو استردادها بعد سبعة أيام من الشراء.
يجب أن تكون قد اتصلت في غضون سبعة أيام.

لمزيد من المعلومات ، لا تتردد في الاتصال بنا ،

تحياتي
فريق دعم العملاء.

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