Subject: English Language Test - Pranav Kumar Singh
From: Pranav Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 00:21:17 -0500

Foreign Language
Screening Test

Name

Pranav
Kumar Singh     /  (91) 8382898407
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Respected
Mam,

This email is in response to the email recieved by you on 28.11.2022

This email is regarding order number EBAG-2022 which was supposed to have
reached you by now. Unfortunately, the courier company could not carry on with
the required process as the address was wrong. I would be grateful to you if you
could send us the correct address with two telephone numbers as to the person
who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose
number is 976485845 and providing him with your exact location or going to the
courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For PS Company,

Customer Service Representative

Pranav.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Respected
Mam,

This email is in response to the email recieved by you on 21.03.21.

This email is regarding your case 20221127CIN.We assign the technician to visit
nd rectified your concern and provide best resolution . Technician will be
contact at your registered contact number.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For PS Company,

Customer Service Representative

Pranav.