Subject: Trainer Candidate - SHRISTI DHIMAN SHRISTI
From: SHRISTI DHIMAN SHRISTI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Nov 2022 00:17:20 -0500

| | Tech Support Test

Name | SHRISTI DHIMAN SHRISTI
E-mail | [email-masked]
Phone Number | (91) 9667984027
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vill. Kulesara, Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OESPL Pvt. Ltd. | Quality System Incharge | NA | 37000
Previous Employer 1 | Le Mei Plastic Manufacturing Private Limited | System Specialist | 09 Sep 2022 | 26050
Previous Employer 2 | KHY Electronic India Private Limited | QA-DCC | 15 Mar 2022 | 22180

If Selected, how much time do you need to join? | one month

Please briefly describe your work experience specifically in Quality?

1. To monitor Company's set Quality Objective sheet and arrange MRM on monthly basis to discuss improvement on achievements.
2.Handle all customers( Xiaomi, Jio, Lava, Realme, Oppo, Noise, Megmeet, etc.) audits and worked on observed non confirmities and make sure not to repeat them.
3. Responsible for all product certifications like WPC, BIS, TEC etc.
4. Handle and guide team for better implementation of 5S, ESD, ISO9001, ISO14001,ISO45001.
5.Training provide to departments leaders regarding 6S, Kaizen, Waste Management,OBA Audit, 7 QC Tools etc.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

In 2021 i was DCC in KHY, but suddenly our incharge left the company because of better opportunity in a short notice period. My manager asked me to take job handover from him.That time my profile as DCC was just document management but after handover i have to handle all internal, external and third party audits, product certifications, As it was a very difficult task for me because i was not so much aware about that processes but i did a lot of hard work and also worked till extra working hours including sundays. and after 2-3 month i felt myself at a new level because there was 5-6 major customers audits with good scores.
This task really develop a lot of confidence,

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is listen to the customer and provide good product and services but in great customer service, company works on customer satisfaction by the understanding of the voice of the customer.

What according to you makes you a good candidate for this position?

Quick Problem Solving Capacity and also have a analyzing skill to understand what actually customer want to prevent unnecessary customer complaints and customer dissatisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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